FREQUENTLY ASKED QUESTIONS
SHIPPING & ORDER INFORMATION
How long will my order take to process?
Please allow 24-48 business hours for your order to process.
How much is shipping?
Shipping is free for all U.S. orders over $35. We charge a flat fee of $5.95-$8.95 for U.S. orders below $35, depending on the product weight. For all Canada orders, we charge a flat fee of $22 or $26 for shipping and duties, depending on the product weight.
How long does shipping take?
UPS Ground orders deliver in 1-4 business days. USPS Priority Mail orders deliver in 1-3 business days. USPS First Class Mail orders deliver in 5-7 business days. USPS Priority Mail Express is available at a premium fee for 1 business day shipping. Canadian orders may take longer due to customs clearance.
*Due to COVID-19, please note orders may have processing and shipping delays.
What is your return policy?
We handle returns on a case-by-case basis with the ultimate objective of making our customers happy. We stand behind our products and want customers to be satisfied with them. For any inquiries or concerns, please reach out to email@example.com.
What else will I need to make these drinks?
- Small Pot
- Measuring Spoons and Measuring Cups
- Drinking Glasses or Cups
- Granulated Sugar, Brown Sugar or Honey
- Half and Half or Whole Milk or our Milk Base
- Cocktail Shaker (optional)
- Tea Infuser (optional)
What is boba (tapioca pearls)?
Boba are small, round, gummy balls that sit at the bottom of teas, milk teas and smoothies. They can provide a delicious and unique texture to any drink.
Cassava root is the main ingredient of boba, also known as tapioca pearls.
Is your product gluten free?
Yes, our loose leaf teas, premium boba and milk base are gluten free.
Do your ingredients have known allergens?
The Milk Base contains milk protein. The boba contains sulfites.
How can I increase the sweetness for my boba?
We recommend adding more brown sugar or honey to your boba and let it sit in your choice of sweetener for longer.
Why does my boba not come out softer?
Please follow the Recipe Guide provided in your kit and be sure to use the correct amount of water.
If you are using a gas stove, use 4 cups of water to cook the boba instead of 2 cups for an electric stove.
If you prefer a softer boba texture, cook the boba on medium heat for 35 minutes and let it sit covered on the stove for 35 minutes.
Why does your boba take longer to cook?
Throughout our search for a premium boba product, we discovered that boba with a cook time of 15 minutes or less will not produce the chewy, yet soft consistency that you find in the most popular boba shops. We chose the product with a higher cook time because we believe that the boba quality will satisfy our customers' higher standards.
What are ways to make the tea flavor stronger or less strong?
You can use a little more loose leaf tea when brewing for a stronger tea or use a little less than the recommended amount for a less stronger taste.
How can I change the level of sweetness for my drink?
Please refer to our Sweetness Level chart on our Recipe Guide. You can also adjust more or less according to your taste.
Should the water temperature be at a certain temperature to brew the tea leaves?
We suggest between 160-180 F° to avoid blistering the tea leaves.
Are there options to make hot drinks?
Although our original Recipe Guide call for an iced drink, we will be providing tips and tricks along with different ways to make other variations of our drinks on our social channels and website. Make sure you subscribe to our email list and follow us @kassavaco on Instagram.
What can I use if I don't buy the the Milk Base?
We love our lactose free Milk Base for making boba milk tea, but also want to allow options for those who prefer different types of milk. Please refer to our Recipe Guide for measurements and options using other liquid milks or condensed milk.
How long will the ingredients in the kit last?
Our ingredients have a shelf life of 6 months from the time you receive the kit.
Where does Kassava source the ingredients from?
We source our custom curated ingredients from Taiwan, the birthplace of boba.
What are the ingredients of each product?
Boba: Tapioca Starch, Water, Caramel (E1500), Less than 2%: Potassium Sorbate, Sodium Carboxymethyl Cellulose, Xanthan Gum, Brown Sugar
Milk Base: Tapioca Syrup, Fully Hydrogenated Palm Kernel Oil, Sodium Caseinate (Milk Derivative), Dipotassium Phosphate, Mono- And Diglycerides, Sodium Aluminium Silicate
Tea: 100% natural loose leaf teas
Condensed Milk: Sugar, Milk (Made in a facility that processes wheat, milk, tree nuts, soy and egg.)
Nod Foods Oat Milk (Vegan): Organic Oat Milk, Organic Tapioca Solids, Natural Vanilla Flavor, Organic Gum Acacia, Calcium Carbonate (Made in a facility that processes wheat, milk, tree nuts, soy and egg.)
Any other questions?
Reach out to us at firstname.lastname@example.org!